Terms of service

 

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WEBSITE TERMS OF USE
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  1. INTRODUCTION
    These Terms of Use govern access to and use of the website www.thetephra.com (the Website), including its content, structure, and functionality. By accessing or using the Website, the user confirms that they have read, understood, and accepted these Terms, as well as the Privacy Policy and Cookies Policy. If the user does not agree, they must not use the Website.
    The authoritative language of these Terms is English.

  2. COMPANY DETAILS
    The Website is operated by TEPHRA L.P., trade name TEPHRA.
    Registered business address: Voukourestiou 41, Kolonaki, Athens, 10673, Greece.
    Customer contact: via the contact form on www.thetephra.com or by telephone at 00302110014400.

  3. PURPOSE OF THE WEBSITE
    The Website is intended to present, promote, and offer products and services under the TEPHRA brand. Availability of products may vary by location, stock, and sales channel. TEPHRA may modify, suspend, or remove content, products, or services at any time without prior notice.
    The Website content is provided for informational and commercial purposes only and does not constitute a binding offer except where expressly stated during the checkout process.

  4. USE OF THE WEBSITE
    Users agree to use the Website lawfully, in good faith, and in a manner that does not infringe applicable law, public order, or the rights of TEPHRA or third parties. Any misuse, interference with functionality, or attempt to gain unauthorized access is strictly prohibited.

  5. ACCESS AND REGISTRATION
    Browsing the Website does not require registration. Certain features may require the submission of personal data. Users are responsible for the accuracy and legality of any information provided.

  6. LEGAL AGE
    The Website is intended for use by persons aged eighteen (18) years or older. By using the Website, the user confirms compliance with this requirement.

  7. MODIFICATIONS
    TEPHRA may update these Terms at any time. Updated Terms apply from the moment they are published on the Website. Continued use of the Website constitutes acceptance of the revised Terms.

  8. AVAILABILITY AND LIABILITY
    Reasonable efforts are made to ensure the security, accuracy, and availability of the Website. Temporary interruptions may occur due to maintenance, updates, or circumstances beyond reasonable control.
    To the extent permitted by law, TEPHRA is not liable for losses caused solely by temporary unavailability or technical issues. Nothing in these Terms limits liability for intent, gross negligence, or rights that cannot be excluded under Greek or EU law.

  9. INTELLECTUAL PROPERTY
    All content on the Website is protected by Greek, EU, and international intellectual property laws and is owned by or licensed to TEPHRA. Access to the Website grants a limited, personal, non-commercial right of use only. Any reproduction or commercial exploitation without prior written consent is prohibited.

  10. THIRD-PARTY LINKS
    Links to third-party websites may be provided for convenience. TEPHRA has no control over such websites and bears no responsibility for their content or practices.

  11. CYBERSECURITY
    Users must not introduce malicious software, attempt unauthorized access, or interfere with Website operations. Violations may result in immediate restriction of access and legal action where appropriate.

  12. ELECTRONIC COMMUNICATIONS
    Users consent to receiving communications electronically. This does not affect statutory rights.

  13. FORCE MAJEURE
    TEPHRA is not liable for delays or failures caused by events beyond reasonable control, including natural disasters, government actions, or infrastructure failures.

  14. SEVERABILITY
    If any provision is deemed invalid, the remaining provisions remain in force.

  15. GOVERNING LAW
    These Terms are governed by Greek law. Mandatory consumer protection rights remain unaffected.

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TERMS OF SALE
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  1. SCOPE
    These Terms of Sale apply to all purchases made through www.thetephra.com. They apply in addition to the Website Terms of Use and the Return and Refund Policy.

  2. SELLER IDENTIFICATION
    Seller: TEPHRA L.P.
    Trade name: TEPHRA
    Address: Voukourestiou 41, Kolonaki, Athens, 10673, Greece
    Contact: via the contact form on www.thetephra.com or by telephone at 00302110014400.

  3. PRODUCTS
    Products are described as accurately as possible. Images are indicative and may vary slightly from the delivered product due to craftsmanship, materials, or display differences.

  4. PRICES
    All prices are shown in the applicable currency and include VAT where required by law. Delivery costs, customs duties, and additional charges are displayed before order confirmation.
    In the event of an obvious pricing or typographical error, TEPHRA reserves the right to correct the error and contact the customer to confirm or cancel the order with a full refund.

  5. ORDER PROCESS
    An order becomes binding once the customer completes checkout and receives order confirmation. TEPHRA reserves the right to refuse or cancel orders in cases of error, fraud suspicion, or stock unavailability, with full refund where applicable.

  6. PAYMENT
    Accepted payment methods are those displayed during checkout. Payment is due at the time of order.

  7. DELIVERY
    Delivery times are indicative. Risk of loss passes to the consumer upon physical receipt of the goods. Delays caused by carriers or force majeure do not give rise to compensation rights beyond statutory entitlements.

  8. RIGHT OF WITHDRAWAL AND RETURNS
    Consumers have a statutory right to withdraw within fourteen (14) days from delivery, in accordance with EU law. The conditions, exclusions, and procedure are governed by the Return and Refund Policy published on the Website, which forms an integral part of these Terms.

  9. DEFECTIVE OR NON-CONFORMING GOODS
    Goods are covered by a two-year legal guarantee of conformity under EU law. Remedies include repair, replacement, price reduction, or refund, depending on circumstances and legal requirements.

  10. INTERNATIONAL ORDERS
    For orders outside the EU, customs duties and import taxes may apply and are the responsibility of the customer. Such charges are non-refundable.

  11. LIMITATION
    Nothing in these Terms limits or excludes consumer rights that cannot be waived under applicable law.

  12. GOVERNING LAW
    These Terms of Sale are governed by Greek law. Mandatory EU consumer protection rules applicable in the customer’s country of residence remain unaffected.