Shipping policy
SHIPPING METHODS AND PRICING
The shipping options may vary based on the delivery address, the time of purchase and the availability of items.
At the time of processing your purchase, we will show you the available shipping methods, their cost and the delivery date of your order.
Possible delivery options:
Collection at www.thetephra.com store - FREE (Kantanoleon 17, Heraklion Crete, 71202,
Greece)
The person who picks up the order must only show the electronic receipt when that person is the purchaser. If another person comes in their place, they must also show their identification.
Home delivery (shipping cost is based on purchasing cost - for some countries the shipping cost is fixed):
Standard delivery -
Cyprus
€0.00 and up €25.00
East (Israel , Dubai etc)
Israel, Qatar, United Arab Emirates (2 of 7 emirates)
€1,001.00 and up €70.00
€601.00–€1,000.00 €45.00
€301.00–€600.00 €30.00
€0.00–€300.00 €25.00
Europe
Albania, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Czechia, Denmark, France, Germany, Hungary, Italy, Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland
€301.00 and up €25.00
€0.00–€300.00 €20.00
United Kingdom
— €28.00
Greece
€0.00 and up €4.50
Russia country code
Russia
Russia
€0.00–€300.00 €40.00
€601.00 and up €50.00
€301.00–€600.00 €60.00
United States
€301.00–€600.00 €35.00
€0.00–€300.00 €25.00
€601.00 and up €50.00
Express delivery - (not available due to pandemic)
The estimated delivery period is 1-3 business days (if the delivery is in Greece)
and 10-15 days if we deliver to another country.
Please note that while most deliveries are made during business days (some exceptions may apply).
ORDER STATUS
You’ll receive order status updates via email along with a link with the tracking number.
RESTRICTIONS
At www.thetephra.com, we try our hardest to reach all corners of the world. If there are any shipping restrictions for your delivery address, you’ll see this at the time of purchase.
SPLIT ORDERS
Your order may be dispatched from various warehouses. If this happens, we’ll notify you via email to tell you which items you’ll be receiving in each delivery.
The shipping options may vary based on the delivery address, the time of purchase and the availability of items.
At the time of processing your purchase, we will show you the available shipping methods, their cost and the delivery date of your order.
Possible delivery options:
Collection at www.thetephra.com store - FREE (Kantanoleon 17, Heraklion Crete, 71202,
Greece)
The person who picks up the order must only show the electronic receipt when that person is the purchaser. If another person comes in their place, they must also show their identification.
Home delivery (shipping cost is based on purchasing cost - for some countries the shipping cost is fixed):
Standard delivery -
Cyprus
€0.00 and up €25.00
East (Israel , Dubai etc)
Israel, Qatar, United Arab Emirates (2 of 7 emirates)
€1,001.00 and up €70.00
€601.00–€1,000.00 €45.00
€301.00–€600.00 €30.00
€0.00–€300.00 €25.00
Europe
Albania, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Czechia, Denmark, France, Germany, Hungary, Italy, Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland
€301.00 and up €25.00
€0.00–€300.00 €20.00
United Kingdom
— €28.00
Greece
€0.00 and up €4.50
Russia country code
Russia
Russia
€0.00–€300.00 €40.00
€601.00 and up €50.00
€301.00–€600.00 €60.00
United States
€301.00–€600.00 €35.00
€0.00–€300.00 €25.00
€601.00 and up €50.00
Express delivery - (not available due to pandemic)
The estimated delivery period is 1-3 business days (if the delivery is in Greece)
and 10-15 days if we deliver to another country.
Please note that while most deliveries are made during business days (some exceptions may apply).
ORDER STATUS
You’ll receive order status updates via email along with a link with the tracking number.
RESTRICTIONS
At www.thetephra.com, we try our hardest to reach all corners of the world. If there are any shipping restrictions for your delivery address, you’ll see this at the time of purchase.
SPLIT ORDERS
Your order may be dispatched from various warehouses. If this happens, we’ll notify you via email to tell you which items you’ll be receiving in each delivery.
