Refund policy


Online Purchases:

You have the right to return the entire order or part of it within a 14-day period from the day you received your order (confirmed by shipping tracking number). Once we receive your parcel, you will receive an email from us with your account balance after the return. The available balance can be used for placing new orders on our website or can be refunded. All products must be returned in their initial package with their tags. Please make sure that you pack them properly for shipping. For hygienic reasons, items that carry the red sticker on their package cannot be returned. The company has the right to accept or refuse your return. The company has no responsibility for any loss or damage to the product that happens after use and under no circumstances has any obligation to replace it. For GREECE the cost of return is Free if the products were found to be the wrong article or size from what you've initially ordered otherwise you're responsible for the cost of return.

For any questions or more information go to our Contact section at This policy is in addition to and does not affect consumers’ rights under any applicable law.

Please include with the product being returned all original boxes, instructions, documents, and wrappings. After reviewing the product, we will let you know whether or not you have a right to a refund based on our Return and Exchange policy conditions. We will process your refund as soon as possible and in any case; within fourteen (14) days of the date the returned goods have been received by us. We will refund any money received from you using the same method used to make payment if the card is available. If not, subject to any legal requirements, we will issue you merchandise credit or check as dictated by the circumstances as concluded by the company. Merchandise credits do not expire.

Monogrammed or customized products are not returnable or exchangeable.

TEPHRA reserves the right to refuse returns of any merchandise that does not meet the above return requirements in TEPHRA’s sole discretion.

For any questions or more information go to our Help section at This policy is in addition to and does not affect consumers’ rights under any applicable law.

(c) Returns of Product Ordered through Electronic Devices in Store, paid for at the Till: Please note that orders that were originally placed through an electronic device in a TEPHRA store in Greece and that were paid for at the till of that store, may only be returned or exchanged at a TEPHRA store in Greece. They are not returnable or exchangeable by mail or any other method otherwise available.

(d) Returns of defective products In circumstances where you consider that the product does not conform to your order, you should promptly contact us by telephone at +302811117088 or via contact form in with details of the product and a description of the defect.

You may return the product purchased to us in person at our TEPHRA store in Greece that contains the product section to which the product you want to return belongs, by giving the products to the Courier arranged by us. Upon receipt of the returned product, we will fully examine it and notify you of your right to a replacement or refund (if any) via email within a reasonable period of time. We aim to process the refund or replacement as soon as possible and, in any case, within fourteen (14) days of the date we confirmed to you via email that you are entitled to a refund or replacement for the nonconforming product. If any defect exists, defective products will be refunded in full, including a refund of the delivery charges (if any) and any reasonable costs incurred by you in returning the product. We will always refund any money to the original method of payment used to make payment provided the same is available. If not we will issue a merchandise credit.